With a Bachelor's degree in Cyber Security and Information Protection, this professional has over 5 years of experience in IT, specializing in technical support and Genesys solutions. Fluent in Russian, Ukrainian, and English, possesses robust troubleshooting skills and a knack for customer service. His technical proficiency encompasses cloud-based IVR solutions and Oracle Linux OS, with a focus on customer environment implementation and problem resolution. Holds a role as a Genesys Professional Services Consultant and has a background in technical support engineering within the telecom domain.